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Family LifeCare Named as Prestigious 2017 HHCAHPS HONORS Recipient

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November 14, 2017
Family LifeCare has been named a 2017 HHCAHPS Honors recipient by HEALTHCAREfirst, a leading provider of Web-based home health and hospice software, billing and coding services, CAHPS surveys and advanced analytics. HHCAHPS Honors is a prestigious award recognizing home health agencies that continuously provide the highest quality care as measured from the patient’s point of view. It acknowledges the highest performing agencies by analyzing the performance of Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) satisfaction measures.
Developed by Deyta Analytics, acquired by HEALTHCAREfirst in 2015, HHCAHPS Honors acknowledges the highest performing agencies by first analyzing performance on Question 25 – Willingness to Recommend as a qualifier and then analyzing performance on 18 other questions that comprise the publicly reported measures over a twelve-month period. HHCAHPS Honors recipients include those agencies scoring above the HEALTHCAREfirst National Average on at least 85% of the evaluated questions. HEALTHCAREfirst holds a special recognition, HHCAHPS Honors Elite, to honor home health agencies scoring above the HEALTHCAREfirst National Average on 100% of the evaluated questions.
“Home Health Honors is a landmark compilation of home health agencies that provide the best patient experience,” said J. Kevin Porter of HEALTHCAREfirst. “I am extremely proud of Family LifeCare for achieving this highest of honors and I congratulate them on their success.”
Family LifeCare, SueAnn Reynolds, President & CEO, credits the home care team in implementing educational initiatives and enhancing communication with their patients and families that applied to being named a 2017 HHCAHPS Honors recipient. She said, "I am extremely pleased with the enhancement in skilled care and quality outcomes that our home care division offers our community members and our medical partners."
Lisa Arnold, Development Director
(260) 589-8598