Mastering Conflict

Together we will work to understand why teams that trust one another are not afraid to engage in passionate dialogue around issues and decisions that are key to the organization’s success. They do not hesitate to disagree with, challenge, and question one another, all in the spirit of finding the best answers, discovering the truth, and making great decisions.
Learning Objectives

• Gain an understanding of your own and your team’s feelings about conflict
• Describe your team’s collective norms around conflict
• Apply the conflict resolution model to a current team conflict
• State some strategies for handling conflict in your team